Dear guests and partners,

 

Your safety and comfort have always been our main goal. You have trusted us for many years and we want you to feel confident and comfortable. That`s why we have implemented additional disinfection activities on the territory of Downtown Hotel to prevent the spread of COVID-19.

In a timely manner we monitor the information provided by the World Health Organization, the local health services and the Operational Headquarters in Bulgaria and we have been adapting all applicable safety procedures and measures on a daily basis. Extreme attention will be paid to their compliance by our employees and guests of the hotel.

 

1. The hotel disinfection

-We shall monitor the body temperature of each person entering the hotel and then guests will be offered to disinfect their hands. Front office administrators will not allow crowds of guests, front desk work surfaces shall be disinfected after each guest registration.

– Social distancing shall be observed in any moment from the arrival of the guest at the hotel, until his departure.
– Disinfectants are placed in all common areas.

-While sanitizing the hotels, the main focus will be on hotel rooms: bathrooms, lighting switches, doorknobs, remote controls, etc.

-All hotel staff will be provided the necessary protective equipment recommended by the Ministry of Health.

 

1. Restaurant and garden

-A plan has been prepared for the nutrition of the guests, in accordance with the respective orders from the official health authorities.

– In the restaurant and the garden the guests can enjoy our culinary offerings keeping the necessary distance.

– Entering the restaurant guest shall disinfect their hands.

– Sanitation will be made on all the surfaces after using.

– All employees will be provided the necessary protective equipment.

 

1. Conference rooms

Our Conference rooms may be used for organized events and
business meetings following and strictly adhering to each of the measures.

 

1. Shuttle bus

The requested transfers are made by shuttle buses owned by the Downtown Hotel, which are strictly disinfected by our drivers.
The safe transportation of guests is guaranteed by the hotel team by using the necessary protective equipment and compliance with the measures.

 

1. Safety and hygiene of employees

– Providing all necessary protective equipment.

– Enhanced disinfection of work areas.

– Providing physical distance.

– Regular monitoring of the health status of all employees.

 

1. Recommendations for our guests

It is clear that the responsibility for our guests and employees’ health has to be shared, so please pay attention to the following recommendations:

– Keep personal hygiene.

– Keep social distance.

– Familiarity with the rules of the Downtown Hotel and their observance.

– Immediate notification of our employees in case of symptoms.

 

 

We believe that with joint efforts we will get through these difficult times.

We look forward to welcoming you!